Frequently Asked Questions
Everything you need to know about booking Meet & Greet and Park & Ride parking at Heathrow Airport.
Important Disclaimer
Heathrow Parking Deals acts solely as a booking comparison and reservation service. All parking services are provided by independent third-party parking operators.
- We are not responsible for any delays, damages, service issues or loss incurred by the parking provider.
- Customers must contact the parking provider directly for any operational or service-related complaints.
What services do you offer?
We compare Meet & Greet and Park & Ride parking for all Heathrow terminals (T2, T3, T4 and T5). Meet & Greet means a driver collects your car right at the terminal, while Park & Ride means you leave your car at a secure off-airport compound and take a free shuttle to your terminal.
Are you the parking provider?
No — we are a booking comparison service. We help you find and book the best Heathrow parking deal, but the parking itself is provided by independent, fully insured parking companies.
Is my vehicle insured while parked?
Yes. All providers compared on our platform carry public liability insurance and operate secure, CCTV-monitored compounds for the duration of your stay.
Which terminal should I choose when booking?
Select the terminal your airline departs from (T2, T3, T4 or T5). This makes sure your Meet & Greet driver meets you at the correct drop-off point, or that your Park & Ride shuttle takes you to the right terminal.
What are your customer service hours?
Our customer service team is available 9:00 AM – 7:00 PM. All amendments, cancellations and queries must be handled during these office hours.
How can I contact you?
For booking-related queries and complaints, please email us at [email protected].
Can I amend or cancel my booking?
Yes, amendments and cancellations are allowed but must be processed during office hours only.
What is your cancellation policy?
Standard bookings can be cancelled up to 72 hours before your drop-off time. With Cancellation Cover, cancellations are allowed up to 24 hours before drop-off, but still only during office hours. Any cancellation request made outside office hours will not be considered until the next working day.
Do I get a refund if I cancel my booking?
Refunds depend on whether you cancel within the allowed timeframe — 72 hours before drop-off (standard) or 24 hours before drop-off (with Cancellation Cover). Refund amounts may vary depending on the provider's terms and conditions.
How do I know if my booking is confirmed?
Once your booking is complete, you'll receive a confirmation email with all the details, including your parking provider's contact information and drop-off instructions.
What should I do if my vehicle is delayed, damaged or I face service issues?
As we are a booking agent, complaints regarding delays, damage or service quality must be reported directly to the parking provider. Their contact details are included in your booking confirmation.
What if I need urgent help outside office hours?
For urgent matters such as flight delays or car-related issues, please contact your parking provider directly using the details in your booking confirmation email.